Facebook Messenger and HubSpot integration

November 13, 2019
Facebook Messenger and HubSpot integration

Jonathan Harrison

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Meet prospects and customers where they are with the Facebook Messenger Integration: Facebook messenger integration is now live in HubSpot! Start connecting directly with prospects and customers today. With HubSpot's messenger integration, you can have more personal conversations, build stronger relationships, and remove friction from your customer's experience.

With customisable chatbots, you can improve the welcome experience on your Facebook Business page with a messenger bot and start managing all of your messenger conversations, lighten the load for your team and give everyone across your organisation the full context of customer conversations.

Key Benefits

  • Manage Messenger Interactions from HubSpot Conversations
  • Create Chatbots for your Facebook Business Page
  • Report on Chat Volume through Messenger
  • Assign Messenger Chats to Sales or Support Reps and Create Tickets

How Facebook Messenger integrates with HubSpot

Manage Messenger Interactions from HubSpot Conversations

HubSpot’s Messenger integration enables you to create a Messenger experience on your Facebook Business page and manage those interactions from your Conversations inbox the same way you would with live chat or email. Everyone from Marketing to Sales and Service can have full context of conversations.

 
Create Chatbots for your Facebook Business Page

With Messenger as its own channel in the Conversations inbox, you can create a Messenger bot welcome experience on your Facebook Business page and manage all of your Messenger conversations from your Conversations inbox.

 
Report on Chat Volume through Messenger

You can use your reports dashboard to analyse how many conversations have taken place, how quickly your reps are responding, which rep is chatting the most, and which channel your visitors are using to get in touch with your team.

 
Assign Messenger Chats to Sales or Support Reps and Create Tickets

With HubSpot’s Messenger integration, you can make internal comments, route chats* (paid seats only), assign the chat to other sales or support reps, create tickets, and more. Now, everyone in your organisation across Marketing, Sales, and Service can get valuable insight into customers.

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